About the Role We are looking for a dedicated and customer-oriented Customer Service Executive to join our growing team at SK Jewellery Malaysia. You will be the first point of contact for our customers, responsible for delivering excellent service across various channels, handling order processing, and supporting e-commerce operations. Key Responsibilities

Customer Service Support Respond to customer inquiries via Live Chat, Email, WhatsApp, Facebook, Instagram, and E-Commerce marketplace platforms.

Handle complaints, provide timely resolutions, and prepare monthly reports on complaint cases.
Communicate with customers regarding order status, product inquiries, and after-sales service (e.g., returns and exchanges).

Order Processing

Maintain and update order tracking spreadsheets (Order Excel).
Manage stock levels and coordinate with internal stock and order processing teams.
Verify payment transactions and ensure accurate processing.
Handle customisation and engraving requests.
Support after-sales services including product exchanges and issue resolution.

E-Commerce Product Upload

Upload and update product information onto official website and e-commerce marketplace platforms, including:
Product images
Descriptions
Pricing updates
Inventory
All related product attributes

Requirements

Diploma or Degree in Business, Communications, Marketing, or a related field.
At least 1 year of experience in customer service or e-commerce support (Fresh graduates are also welcome to apply).
Strong communication skills in English and Mandarin (Malay is a plus).
Proficient in Microsoft Excel and familiar with online platforms like Shopee, Lazada, TikTok Shop.
Customer-focused mindset with good problem-solving skills.
Able to multitask, work independently, and manage time efficiently.
Team player with a positive attitude.

What We Offer

A dynamic and supportive team environment.
Career development opportunities in the growing e-commerce industry.

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